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FAQ
frequently asked questions
CAN I MAKE AN APPOINTMENT WITH SOMEONE TO TALK ABOUT MY INVITATIONS?
Absolutely! We can chat over the phone or you are welcome to visit my at-home studio. Please fill in this contact form to arrange a time.
WHAT IS INCLUDED IN YOUR PRICING DISPLAY FOR THE INVITATIONS?
The prices displayed for our invitations include your personal information, guest name printing, unlimited rounds of amendments on your proofs, printing, blank envelopes and hand assembly. Please check product description on each package.
IS THERE A MINIMUM ORDER QUANTITY?
Yes, there is a minimum order quantity of 10 invitations. It is recommended that you order extra invitations for spares, we recommend 5 additional invites.
WHEN SHOULD I SEND INVITATIONS TO MY GUESTS?
Save the Date cards are usually sent out 6 to 12 months before the wedding. Invitations are usually sent out 3 to 4 months before, however, for a destination wedding you would usually allow more time.
WILL MY STATIONERY BE PRINTED?
Yes, the printing of your stationery is included in the cost of your order and is for digital ink printing only. If you require specialty printing such as Letterpress, white ink printing, foil design please contact us for a custom quote
ARE ENVELOPES INCLUDED IN THE INVITATION PRICING?
Yes, envelopes are included in the invitation pricing. Printing of guest addresses/return addresses are at an additional cost.
WHAT IS NOT INCLUDED IN YOUR PRICING FOR THE INVITATIONS?
Check the product description for all details included for that particular invitation.
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HOW LONG DOES THE PROCESS TAKE FROM WHEN I PLACE MY ORDER?
​Your stationery will be printed and shipped once you have proof read and approved your design. Please allow 1-2 weeks for printing once you have approved your final proof(s) and up to 10 working days for delivery.​
The turnaround time will depend on our availability, how quickly you supply all necessary information and how many amendments you request. Please allow2-3 weeks between placing your order and delivery of your stationery.
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I HAVE STILL NOT RECEIVED AN EMAIL AFTER PLACING MY ORDER?
HOW DO I PERSONALISE MY INVITATIONS?
Firstly, we recommend checking your spam or junk mail as sometimes our email correspondence with you can find its way into these folders. If you have still not received your email please contact us via email or phone and we can look into your order
As soon as your order has been placed on the website and payment has been received, we will email you for your wording (typography), event and guest details and any further relevant details that are needed to create your stunning wedding stationery. It is the customer's responsibility to ensure that there are no spelling, punctuation and layout errors.
CAN I VIEW A PRINTED SAMPLE OF MY STATIONERY?
You are able to purchase a sample by simply contacting us via email. Otherwise pop over to our SAMPLES page to select the sample you wish to purchase.
WHAT CAN I CUSTOMISE ON MY INVITATIONS?
The customisation capabilities are limited in our Semi-custom collective.. Also check out our ADDITIONAL EXTRAS store where you can uplevel your current Invitation Package alternatively, select out Custom Srvice for full rage of veriety.
CAN YOU SUPPLY MATCHING ENVELOPE LINERS?
Of course, we offer a range of patterned envelope liners to match our invitations at an additional cost.
HOW DO I PROVIDE MY GUEST LIST TO YOU?
After you have placed your order on our website, we will email you requesting these details.
WHAT OTHER MATCHING STATIONERY CAN YOU CREATE?
We create matching 'On the Wedding Day' stationery such as place cards, table seating, table numbers, menu cards and more please contact me here with your request.
DO YOU INSERT THE INVITATIONS INTO THE ENVELOPES?
Yes! We will assemble all your invitations before they are shipped out to you.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
WHAT IS YOUR PRIVACY POLICY?
We accept Visa and Mastercard payments along with PAYPAL upon checkout. We also accept EFT or Bank Transfers.
WHAT ARE YOUR TERMS AND CONDITIONS?
Our Terms and Conditions can be found here.
Our Privacy Policy can be found here.
WHAT IS YOUR CANCELLATION POLICY?
As Natalie Jane Wedding Invitations is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering.